Privacy Policy

1. Introduction

CPI Travel Pte. Ltd. ("CPI Travel", "we", "our", "us"), UEN 199508123K, is committed to protecting the privacy and personal data of our clients and website visitors. This Privacy Policy sets out how we collect, use, disclose, and protect your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

2. Personal Data We Collect

We may collect the following categories of personal data:

• Name, NRIC/Passport number, and date of birth (for travel bookings)
• Contact details: email address, telephone number, and mailing address
• Payment and billing information
• Travel preferences and special requirements
• Website usage data via cookies and analytics tools
• Communications sent to us via email, phone, or contact forms

3. How We Use Your Personal Data

We use your personal data to:

• Process and manage travel bookings, reservations, and related services
• Communicate with you about your enquiries and bookings
• Provide customer support and after-sales assistance
• Process payments and issue invoices
• Comply with legal and regulatory obligations
• Send relevant promotional communications where you have consented
• Improve our website and service offerings

4. Disclosure of Personal Data

We may share your personal data with:

• Airlines, hotels, and transport providers necessary to fulfil your booking
• Visa processing authorities and embassies (where applicable)
• Payment processors for transaction completion
• Regulatory authorities as required by Singapore law

We do not sell or rent your personal data to third parties for marketing purposes.

5. Cookies

Our website uses cookies to enhance your browsing experience, analyse traffic, and remember your preferences. You may configure your browser to decline cookies, though some website functionality may be affected. By continuing to use our website, you consent to our use of cookies as described in this policy.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include secure server infrastructure, encrypted data transmission (SSL/TLS), and restricted internal access controls.

7. Retention of Data

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. Booking records may be retained for up to seven (7) years for accounting and legal compliance purposes.

8. Your Rights

Under the PDPA, you have the right to:

• Request access to your personal data held by us
• Request correction of inaccurate or incomplete personal data
• Withdraw consent for the use of your personal data (subject to contractual obligations)

To exercise your rights, please contact our Data Protection Officer at Support@cpitravelpteltd.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of our website after any update constitutes acceptance of the revised policy.

11. Contact Us

For any privacy-related enquiries or to exercise your rights, please contact:

CPI Travel Pte. Ltd.
Data Protection Officer
135 Middle Road, 02-03 Bylands Building
Singapore 188975
Email: Support@cpitravelpteltd.com
Tel: (65) 6336 0321